Summary:

Under the guidance of the IT Director, work & collaborate with vendors/service providers to support CCF current/future technology initiatives. Maintain and/or upgrade a secure robust infrastructure for all CCF sites. Monitor & support CCF communications network. Provide technical support to all on-site and remote CCF users on their technology needs. Support documentation of departmental procedures.

Essential Duties:

• Identifies/diagnoses end-user problems with: desktops, laptops, tablets, Audio/Video, VOIP, Communication, Internet and Email technologies.
• Ensures tickets are closed in a timely fashion. Understands business processes so tickets are prioritized correctly. Ensures notifications & status updates are accurate, and procedures are followed.
• Provides desk-side support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, compliance tasks, account management, and provide end support to end users.
• Thoroughly troubleshoots/escalates cybersecurity or networking issues to the appropriate resource.
• Implements & executes virus detection and eradication procedures.
• Troubleshoots network devices to ensure connectivity from the PC to the Network.
• Travels to CCF properties to provide equipment maintenance/updates, fulfils user requests, and monitors security.
• Assists with the documentation and application of existing departmental procedures.
• Reviews security and backup logs, and take appropriate action.
• Any other duties as required.

Education and/or Experience:

• High school diploma
• Industry certifications (e.g. A , ITIL, or Sec )
• 2 years of experience in information technology
• Ability to work under pressure and handle multiple problems simultaneously
• Effective written and verbal communication skills
• Knowledge of hardware technology and concepts
• Experience with desk-side and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
• Knowledgeable in Windows 10/11 - ability to resolve Windows 10/11 Operating System Issues and Errors
• Proficient in the latest Microsoft Office Applications (Office 365, SharePoint, Teams)
• Printer and scanner support
• Mobile Device Support Experience
• Familiarity with Microsoft Active Directory
• Experience with computer asset tracking
• Experience with user ID creation
• Some experience with support and administration of VoIP phones
• Understanding of Anti-Virus/End-Point protection services
• Maintain confidentiality and security of company documents and customers
• Conduct IT related trainings to new hires, users and technical teams as needed.
• Work in compliance with department safety and quality standards
• Ability to lift up to 50 lbs. when moving electronic equipment
• Great customer service skills
• Ability to multi-task
• Team player

Wage/Benefits:

$25.00-$29.00 per hour DOE

***Benefits include 100% employer paid medical, dental, vision.***